Offer of FAMILY FORMULA Ski Pass
Minimum for 3 members of the same family unit
To obtain this Ski Pass, it is essential to send the FAMILY BOOK to our email indicating the name of the main passenger who makes the reservation. Once the reservation has been made, you must send the requested FAMILY BOOK. If we do not receive it, we will be forced to cancel it without any right to any refund.

Applicable to the following age categories within the same family unit:
.- Senior Ski Pass, from 65 to 69 years old
.- Adult Ski Pass, from 16 to 64 years old
.- Children"s Ski Pass, from 6 to 15 years old

Information of interest:
Personalized delivery of the ski pass without going through the station ticket office.
The FROM price corresponds to the estimated cheapest price, since they are VARIABLE MAP rates, which change according to availability and the date on which you make the purchase.
When you select SEE AVAILABILITY, you will be able to check the actual price for the selected ski days.

Place of presentation for collection of the Ski Pass:
DO NOT COLLECT AT TICKETS.
Personalized delivery of the Ski Pass at our rental shop in Sierra Nevada.

OPERATION IN CASES OF MODIFICATION / CANCELLATION / NO PRESENTATION AFTER PURCHASE RELEASE:
CANCELLATIONS: Reservations without cancellation fees up to 48 hours before the first requested service and/or first day of skiing. Once the release period has expired, “The Client” will pay the Management Costs of €20 per cancelled ski pass.

MODIFICATIONS: No modification of the reservation will be confirmed once the 48-hour release period has expired.

NO SHOW – NO WITHDRAWAL OF SERVICES, PAST RELEASE AND FIRST DAY OF SERVICE: No refund or credit will be made. Failure to notify or notify of cancellation once the first day of the contracted service has begun. There is NO partial or total refund of the contracted service.

Information on refunds in the event of station closure or accident:
A used ski pass or access ticket to lifts/transport of any type cannot be refunded, either partially or totally, in any case, according to the Transport Law. General and Legal Communication.

If during the operation of the Resort for reasons of security or other justified causes, the Management of this is forced to close facilities and slopes to the public, this does not necessarily oblige the refund of the amount of the ski pass (Article 9 of the Rules for Use of the Facilities).

Payments for non-use of all or some of the days of the contracted ski pass will be made by repricing, billing the service actually used by the user of the ski pass and applying the rate corresponding to the use made. Payment will be made by repricing, taking as a reference the price of two or three individual days or the price of one day, in the case of ski passes that have been used less than 3 or 4 days, that is, two or one.

How to request a refund for the FORFAIT:
The client must request a refund, if applicable, for any of the contracted services and forfaits, by sending the purchase receipt provided on the day of collection to devolucionesnieve@gmail.com, and indicating the days the resort is closed with the requested services and forfaits. Once the client has finished their stay, the last day of skiing is when this request for a refund is processed due to the non-opening of the resort.

The deadline for finalising any incidents in requests for a subscription in general will be 15 May 2025 and the deadline for Cetursa to respond to them will be 30 June 2025. These deadlines described are in anticipation of pending situations due to incidents or delays, without prejudice to the fact that their processing for operational reasons may require a longer period.