FAMILY FORMULA -Ski Pass Offer
Minimum of 3 members from the same family unit.
To obtain this ski pass, you must email us a copy of your official family record document (*Libro de Familia*), including the name of the primary passenger who made the booking. Once the booking is confirmed, you are required to send this document. If we do not receive it, we will be forced to cancel the booking, and no refund will be issued.

Family Formula - Categories:
Senior Ski Pass: ages 65 to 69
Adult Ski Pass: ages 16 to 64
Child Ski Pass: ages 6 to 15

Important Information:
Personalized delivery of your ski pass—no need to visit the resort ticket counters.
The "starting from" price is an estimate of the lowest possible rate; these are dynamic, variable-rate prices that fluctuate based on availability and the date of purchase.
When you select "CHECK AVAILABILITY," you will be able to see the actual price for your chosen ski dates.

Where to pick up your ski pass:
DO NOT PICK UP AT TICKET COUNTERS.
Your ski pass will be delivered personally at our shop in Sierra Nevada.

Procedures for Modifications / Cancellations / No-Shows:
MODIFICATIONS: No booking modifications will be accepted once the 48-hour "release" (deadline) has passed.
CANCELLATIONS: Bookings may be cancelled without penalty up to 48 hours before the first scheduled service or the first day of skiing. Once the 48-hour deadline has passed, a €20 administrative fee will be charged for each cancelled ski pass.
NO-SHOWS (Failure to collect services on the first scheduled day): No refunds or credits will be provided. If no notice of cancellation is given by the start of the first day of the booked service, no refund—partial or total—will be issued. NON-OPENING. If applicable, the client may request a refund for any services or ski passes (lift tickets) purchased by sending the purchase receipt—provided along with the ski pass—to devolucionesnieve@gmail.com, specifying the days the resort was closed and the services or ski passes for which a refund is requested. Such requests for refunds due to the resort not opening may only be submitted once the client’s stay has concluded (i.e., after their final day of skiing).

Refunds for non-use of a purchased ski pass:
In accordance with the General Terms and Conditions of Use for Sierra Nevada ski passes, any interruptions, early closures, or limitations on the use of slopes or ski lifts—whether due to technical issues, weather conditions, or other reasons—do not entitle the user to compensation or reimbursement, except in specific cases expressly provided for in the applicable terms and conditions (as detailed in the "Terms of Use for Ski Passes").
Pursuant to Article 9 of the Rules for the Use of Mechanical Lift Facilities in Sierra Nevada, the closure of facilities or slopes while the resort is in operation—due to safety concerns or other justified reasons—does not automatically grant a right to a refund of the cost of the ski pass or ticket.
NON-USE OF INDIVIDUAL SKI PASS:
If a refund for non-use is deemed applicable and is authorized by Cetursa SN, it will be calculated based on an arithmetic average, with a deduction of €10.00 per ski pass for each unused day to cover ADMINISTRATIVE FEES.
In cases of non-use involving a Friday and/or Monday (where the intended usage period included the intervening Saturday and Sunday), the service will be billed at the published retail price (PVP), with the resulting refund subject to a deduction of €10 per ski pass for each unused day.
If a "family-rate" ski pass—which requires a minimum purchase of 3 days—is reduced to 2 days due to non-use, no refund will be issued, as the criteria or requirements for qualifying for that specific rate are no longer met. The deadline to request a refund for non-use is May 10, 2027.

How do I request a refund for my ski pass (forfait)?
If applicable, the customer must request a refund for any services or ski passes purchased by sending the purchase receipt—provided at the time of collection—to devolucionesnieve@gmail.com. The request must specify the dates the resort was closed, along with the services and ski passes for which a refund is sought. Once the customer’s stay has concluded—specifically, after their final day of skiing—they may submit this request for a refund due to the resort’s non-operation.
The deadline to resolve any issues regarding refund requests is May 10, 2027, and the deadline for Cetursa to respond to such requests is June 10, 2027. These deadlines are established to account for potential complications or delays; however, please note that operational requirements may occasionally necessitate a longer processing period.